Return and Refund Policy

Last updated: 23/10/25

Thank you for shopping with AW4X4.co.uk. We take pride in the quality of our products and the craftsmanship that goes into every build. Please read our returns policy carefully before making a purchase.

1. Made-to-Order Pop-Top Roof Conversions

Our pop-top roof conversions are custom-made to order for each customer.

As these products are manufactured to your specifications, we cannot accept returns, cancellations, or refunds once production has started — except in cases of a verified manufacturing defect or error.

If you believe there is a manufacturing issue with your conversion, please contact us instantly 

We may request photographs or inspection of the issue before determining the appropriate resolution, which may include repair, replacement, or partial refund at our discretion.

2. Standard Parts & Accessories

For non-custom items such as parts and accessories, you have the right to return your order within 14 days of receipt under the Consumer Contracts Regulations.

To be eligible for a return:

Items must be unused, uninstalled, and in their original packaging.

You must include proof of purchase (e.g. order number or receipt).

Returns must be authorised by AW4X4 before being sent back.

Please call or email to request a return.

You are responsible for the cost of return shipping unless the item is faulty or sent in error.

Refunds will be processed to your original payment method within 10 working days of the returned goods being received and inspected.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of receipt.

We will arrange repair, replacement, or refund as appropriate.

Please include clear photos of the issue to help us resolve your claim quickly.

 Contact Us

If you have any questions or concerns about our Returns Policy,

 please contact us:

📧 lewisaw4x4@gmail.com

🌐 www.aw4x4.co.uk